The FINS Team provides technical support to FINS authorized data providers and consumers, and has developed a comprehensive set of support options to meet a user’s need. 

Support options for FINS authorized users include: 

The four types of technical support are illustrated by these four snapshots of the online resources that are accessible only to authorized FINS users.

Dedicated Support

Authorized users can call or send an email to request support or training:

Phone: (208)378-5279
Mon-Tues: 9am – 5pm MST
Thurs-Fri: 9am – 5pm MST

Training Library

The FINS team produces and provides access to topic- specific training videos that are grouped by topic.

  • Intro to FINS
  • Admin
  • Queries
  • Trapping
  • Spawning
  • Group spawning
  • Incubation
  • Rearing
  • Release
  • Offline FINS
  • Training webinar recordings


Users of FINS can consult a list of frequently asked questions organized by topic area. 

User Manual

The FINS Team maintains an up-to-date online manual that contains information about FINS database modules, features, query, data submittal, and products. 


If an authorized user encounters an unfamiliar term, they can access and download a comprehensive list of terms and definitions.